This isn’t a sit and listen conference.
These sessions are built to give you real solutions you can take back and use the moment you walk into your store.
You won’t leave with a notebook full of ideas you never touch again. You’ll leave with practical tools, clear direction, and a better way to run your business.
Every session is designed to cut through the noise, simplify what feels overwhelming, and help you move forward with confidence.
Session Types
Not all sessions are the same. Here’s how to navigate them:
General Sessions | Everyone together. Big ideas, shared experiences, and the moments that bring the entire room into the same conversation.
Courses | Structured learning focused on strategy, systems, and real-world application. This is where you sharpen how you think and how you run your store.
Labs | Hands-on, interactive, and limited in size. These are built for doing, not just listening. You’ll walk through the process and see it come to life.
All-Campus General Sessions
Managing
For Sanity
All-Campus General Session
Saturday AM
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Meagan McDonald
The Green Monkey
Tucson, AZ
Resale isn’t just about product. It’s people. And people are where things either work or fall apart. If you’re leading a team, you already feel it. If you’re part of a team, you’ve lived it.
The miscommunication. The unclear expectations. The feedback that never quite gets said or doesn’t land the right way. The moments where everyone’s working hard, but it still feels harder than it should. This session is about fixing that from both sides.
For owners and managers, you’ll walk away with practical ways to communicate clearly, give feedback that actually helps, and create accountability without constant tension.
For employees, this is your inside look at what strong leadership actually looks like and how to be part of a team that runs smoother, communicates better, and feels more aligned day to day.
Because no matter your role, when communication improves, everything improves. The team. The environment. The customer experience. Whether your store has 3 people, 33 people, or you’re doing it all yourself, this session will help turn everyday management struggles into real, workable leadership.
AI for Resale | Work Smarter, Sell Faster!
All-Campus General Session
Saturday AM
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Abraham Sanchez
Article Consignment Boutique
Sacramento, CA
AI isn’t just for big tech companies anymore. It’s a practical, everyday tool that resale businesses can start using right now. If you’ve felt unsure where to start, overwhelmed by the options, or just too busy to figure it out, this session is built for you.
In this hands-on workshop, you’ll see real, usable ways AI can support your store. From creating social media content and writing product descriptions to improving customer communication and organizing daily tasks, you’ll learn how to use AI to save time, streamline operations, and take pressure off your already full plate. This isn’t theory or tech talk. It’s simple, practical application.
You’ll walk away understanding how AI fits into a resale business, how it can improve efficiency without adding more work, and which tools can help you brainstorm, write, and manage information faster. Whether you sell clothing, furniture, or anything in between, you’ll gain confidence using AI, even if you’re starting from zero.
Most importantly, you’ll leave with ideas you can put into action immediately so your business can run smarter, not harder.
Pre-Owned Luxury
How to Source,
Authenticate, and Profit
All-Campus General Session
Saturday Lunch & Learn
Deanna Thompson
LePrix
Irvine, CA
In this session, Deanna Thompson draws on 15 years of luxury resale expertise to show secondhand store owners exactly how to tap into one of retail's fastest-growing markets. From why every resale store should be carrying pre-owned luxury to how to source easily and at scale, attendees will walk away with a clear, actionable roadmap.
Deanna will also cover the ROI potential of even a small luxury section, how to find the right authentication partner, and the red flags every seller needs to know when handling luxury handbags. The session also tackles two of the most misunderstood areas in the space, how to safely sell upcycled trademarked items without legal exposure, and where the luxury resale market is headed.
Whether you're just getting started or looking to grow what you already have, this presentation delivers the strategy, resources, and confidence to do it right.
How To Lose
A Sale In
10 Ways
All-Campus General Session
Sunday
Robyn Hicks & Heather Nay
Another Season Consignment
Waco, TX
What’s quietly getting in the way of a sale in your store? It’s not always pricing. It’s not always product. And most of the time, it’s not something obvious. In this eye-opening session, we’ll uncover the subtle and not-so-subtle roadblocks that can stop a customer from buying, often without you even realizing it. From the way your store is laid out, to how items are displayed, to the interactions happening on your sales floor, small moments can either move a customer forward… or shut the sale down completely.
You’ll take a closer look at the hidden friction points that exist in everyday operations. The things that create hesitation, confusion, or disconnect for your customers. And the habits that may be costing you sales without showing up on any report.
Sometimes it’s not about doing more. It’s about removing what’s in the way.
Educational Classes
The
Creative
Advantage
Classroom Session
Saturday 9:45am
Brittany Moore-Deno
Camila's Closet
Evansville, IN
The Creative Advantage teaches how to turn creativity into real sales results. In this practical, hands-on session, you’ll learn how to make customers stop, look, and click using smart design and strategic advertising. Discover the essential do’s and don’ts of effective marketing, where and when to show up, and how to maximize visibility without a big budget, so your products don’t just look good, they get noticed and sold.
Real Life.
Real Camera.
Real Connections.
Lab Session
Saturday 9:45am
Cecile Reynolds & Brooke Reynolds
Brooke's Boutique
Pearland, TX
A hands-on lab workshop that walks you step by step through creating engaging videos that connect with your audience. Learn what types of videos work best for resale businesses, how to define your message, and what your target audience wants to see. This session also covers simple techniques for filming and editing short-form videos, along with guidance on who on your team should handle content creation and how to make the process manageable.
Dream to Reality
Surviving Your
First 3 Years
Classroom Session
Saturday 9:45am
Lori Hannon
Emily's Closet
Lancaster, NY
The session will help potential new store owners get ready to open a store providing information and ideas for all the things you need to do and think about prior to opening. It will also look at what to expect during your first few years in business and provide tips to get through the growing pains.
Systems That
Built A 30-Yr
Resale Business
Classroom Session
Saturday 9:45am
Lisa Ibias
Alaskan Dames
Juneau, AK
Sustaining a resale business for three decades requires more than hustle, it requires systems. In this session, Lisa Ibias shares the seven foundational systems that have supported the longevity and profitability of her women’s consignment boutique. Attendees will receive a high-level framework of all seven systems and a deeper dive into three that directly impact inventory flow, team performance, and revenue stability.
The Multi-Small
Business
Blueprint
Classroom Session
Saturday 11:00am
Lou Ray & Erin Ray LaBarr
Deja Vu Furniture & Accessories
Clinton, IA
The Multi-Small Business Event Blueprint is a practical class for shop owners, downtown organizations, and community leaders who want to create a collaborative event that brings customers into multiple local businesses. Instead of competing for the same shoppers, this class shows how small businesses can work together to turn a normal shopping day into an exciting destination event.
The
SubliMaker's
Lab
Lab Session
Saturday 11:00am
Angie Houloose
NARTS
Polk City, FL
Ready to stop ordering 200 pieces of something you only need 25 of? Step inside the SubliMaker’s Lab and see how sublimation and heat press equipment can transform your promotional strategy. In this hands-on session, you’ll walk through the full process of creating custom branded products and walk out with a one-of-a-kind item you created.
Your Store
Operations Manual
Makeover
Classroom Session
Saturday 11:00am
Jody Czako
My Cousin's Cottage
Westerville, OH
Your store operations manual functions as your voice, so make it speak clearly and confidently! This presentation is full of helpful tips and practical suggestions you can use to build a strong, beneficial tool for your team. Together we’ll discuss choosing topics, consistent presentation, and some legal necessities. This seminar is not just about writing, either. From AI analysis to YouTube videos, there’s more than one way to create meaningful content. Bring your current manual (in whatever form) and we’ll work together to enhance your business.
Inventory Opportunities
Through Special
Collections
Classroom Session
Saturday 11:00am
Kelli Hulslander
Your Other Closet
Albuquerque, NM
Explore the potential provided by hosting special collections and curated promotions. By offering a quick and specific promotion, shops can (1) enhance both the customer and consignor experiences, (2) investigate the potential saleability of a variety of items, and (3) boost sales during traditionally slower sales seasons. The workshop will include a guide on how to prepare, host and review a special collection.
Furniture
Session
TBD
Classroom Session
Saturday 1:45pm
Janna Sewell
StillGoode Home Consignments
Spring, TX
Topic Description Coming Soon
The
Counterfeit
Lab
Lab Session
Saturday 1:45pm
Deanna Thompson
LePrix
Irvine, CA
Topic Description Coming Soon
Analyze
Sales for
Strategic Planning
Classroom Session
Saturday 1:45pm
Robyn Hicks & Heather Nay
Another Season Consignments
Waco, TX
Numbers never lie, and your store numbers hold the answers. Discover how to analyze your sales and how to apply those numbers for intentional decision-making. Over the past year, Another Season has taken a deep dive into their numbers, using real data to evaluate their processes, sales floor, and more to drive their decision making. In this session, they’ll share their process for evaluating and tracking data, as well as the changes they made along the way.
From
Donation to
Sales Floor
Classroom Session
Saturday 1:45pm
Stela Jantzen
Park Avenue Thrift
Enid, OK
This session will share Park Avenue Thrift’s approach to keeping donations moving from the donation door to the sales floor. We will walk through our systems for processing, pricing, and stocking inventory, with a focus on improving flow and show how to support staff along the way.