Conference Agenda At A Glance

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Thursday, June 25, 2020

8:00 PM - 10:00 PM 

Getting To Know You Reception
     Greet Old Friends and Meet New Ones
     Munchies & Mingling

      Sponsored by The Horton Group,
      "Insurance Specialists for the Resale Marketplace"

Friday, June 26, 2020


8:30 AM - 9:30 AM 


9:00 AM - 9:45 AM 

Conference Orientation

10:00 AM - 4:00 PM 

Resale Shop Bus Tour (Optional)

8:00 PM - 8:30 PM 

Late Registration

8:00 PM- 10:00 PM 

"Sweet Treats" Dessert Party 
     Join us for Dessert & Entertainment.

Saturday, June 27, 2020

8:00 AM - 8:45 AM 

Continental Breakfast - Late Registration

9:00 AM - 9:45 AM 

Keynote Speaker: Melissa Morales
Resale, Rescue & the Reality of Store "Ownership"

10:00 AM - 12:30 PM 

Two Morning Workshop Sessions

12:30 PM - 2:45 PM 

Lunch and Action Auction

3:00 PM - 5:30 PM 

Two Afternoon Workshop Sessions


Free Time for You!

Sunday, June 28, 2020

8:00 AM - 9:15 AM 

"3 in 1" Sessions

9:30 AM - 10:45 AM 

Networking Sessions

10:45 AM - 11:45 AM 

Breakfast Buffet

12:00 PM - 4:00 PM 

SourceMart - A Resale Trade Show

2:00 PM - 4:00 PM 

Info Share - An Exchange of Printed Materials

2:30 PM - 3:30 PM 

Hospitality Hour in SourceMart

7:00 PM - 10:00 PM 

Party Like Royalty! - Dinner & Entertainment

Monday, June 29, 2020

9:00 AM - 9:45 AM 

Continental Breakfast

10:00 AM- 11:30 AM 

Closing Session: Your Gem of an Idea
Moderator: Kevin Campbell

11:30 AM 


Conference Highlights

Saturday Morning: Keynote Speaker - Melissa Morales
Resale, Rescue & the Reality of Store "Ownership"

Whether you have been in this business for 20 minutes or 20 years the most important thing you can have is community and mentors. If you are thinking, "I can’t do this another day" or "I’m ready to start the biggest adventure of my life"—Melissa can relate! There will be good years, bad years and years you just survive.  Melissa will share what it’s like to open, move or close stores and some of her famous "What not to do" love notes she’s left herself over the years. The key to her business has been consistency, perseverance, being willing to adjust and adapt when needed and not dwelling on failures. Having a passion outside of your store is vital, which is why she not only gives to animal rescue but made it part of her store mission. No matter what stage of business you are in, you will enjoy the silly, sad and outrageous stories Melissa has from over 20 years of "crazy" under her belt.

Melissa Morales, owner of two locations of Back By Popular Demand (BBPD) and a NARTS Past Board Member, started working in the consignment industry at the age of 15 with no intention of ever purchasing or owning her own store. That changed in 2002 when she purchased BBBP. Melissa brings a fresh outlook to working in resale and striving to stay on top.


Monday Morning: Closing Session - Kevin Campbell, Moderator
Your Gem of an Idea

After being part of such an energy filled atmosphere, you leave Conference with pages and pages of notes. They are filled with ideas gathered from workshops, networking and shared conversations. How are you going to use what you learned?  As we close The Crown of Resale, Conference 2020, it’s time to: Prioritize, Plan & Implement! Prioritize which goals you wish to achieve from your chosen takeaways—and in what order. Create a Plan to challenge yourself to apply all that knownledge. Implement your own “Gem” that will make a significant difference in your business. Stimulate your brain and reset your thought process during this highly interactive closing session. It is YOUR turn to share! 

Kevin Campbell, NARTS Vice President, oversees all retail and logistics operations for seven Sparrow’s Nest Thrift Store and Donation Centers and the Community Threads Resale Superstore. All eight stores are located in the Northwest suburbs of Chicago and support Home of the Sparrow, a not for profit agency that provides transitional shelter and services to homeless women and children. Kevin has been with Home of the Sparrow since April of 2011. Prior to HOS, he amassed 35 years of retail management experience with Sears and Albertsons. 


Sunday Evening: Dinner & Entertainment
Party Like Royalty!

Join in a fun party, complete with a delectable buffet dinner and entertainment. Enjoy our buffet as you listen to the live band. They will be with us all evening for your listening and dancing pleasure. Line dance instructors will be there after dinner when the dancing starts . . . we know the fun and music will move you to join them on the floor.

March your way down to the air-conditioned comfort of our ballroom for a good time!

Cash bar available.

Casual Attire . . . Royalty theme dressing is encouraged:  It's your chance to be a King or Queen. (Perhaps, your peers will Curtsy or Bow when they greet you!)  Dress as British Royalty or Elvis, The KING of Rock 'n Roll, Aretha, The QUEEN of Soul, the King or Queen of Hearts, Prince Charming, the Evil Queen, etc.  OR...come dressed as a "Royal Mess" - interpreted as you like!  Now is your chance to bring out the Royalty in you!  Click Here for some royalty theme costume ideas. 

The Sunday evening event IS INCLUDED in all conference registrations and full guest packages

Pre Conference Event

Getting To Know You, A Casual Reception

Come to Conference early and get acquainted at Getting To Know You. Come as you are... casual and comfy. Renew old acquaintances and make new friends at this pre-conference social event. Arrange to meet your Facebook friends here. Light refreshments. Cash bar available.

Getting To Know You Generously Sponsored by
The Horton Group
"Insurance Specialists for the Resale Marketplace"

Optional Event

Resale Shop Bus Tour 

Board a NARTS "Resale Express" bus and enjoy a day filled with learning and adventure visiting NARTS member shops in Charlotte. Along the way, you will be treated to a box lunch as you are transported in an air conditioned coach. This event is an opportunity to brainstorm with your peers and make new friends as you gather ideas to adapt and apply to your own shops. Tour the stores from entrance to exit, including back rooms...something we resalers are always curious about. As an added advantage, you have an opportunity to shop and pick up some fine buys for yourself and your stores.

Don't miss this VERY popular Conference event!

Saturday Evening

Free Time for YOU!

Saturday evening is free time to reflect and unwind. Charlotte has such an abundance of restaurants, shopping and attractions that you'll have fun deciding where to spend your evening and will enjoy exploring the area! Our hotel is ideally situated in the city’s compact, walkable Downtown—called Uptown by the locals. There are over 100 restaurants within walking distance of the hotel. NASCAR Hall of Fame is right across the street—Epicentre and the 7th Street Public Market are close by. There is even a Whole Foods right next to the hotel. The Westin is full of options to relax by yourself or while brainstorming with your peers. What better place to unwind in the evening than the hotel’s indoor pool, or the WestinWORKOUT® Fitness Studio. Enjoy a delicious meal at JP Charlotte, the hotel restaurant, where you can choose from a host of seasonal offerings or visit the SoCo Bar featuring a unique waterscape and a sophisticated menu of artisanal cocktails and light dining options. The LYNX Light Rail stop, at the hotel, allows you to explore breweries and shopping in the South End and other neighborhoods. Meet friends and colleagues in the hotel lobby...or relax with room service. The evening’s possibilities are endless!

Visit Charlotte for Visitors for links to more tourist information.

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